Payment & Shipping
Payment methods
We accepts payment by credit cards below.
Shipping methods
Hong Kong：
1. Delivery to business address: We offer free shipping for any purchases.
*Not sent to the area: Outlying Islands (except Lantau Island, Ma Wan, Cheung Chau, Peng Chau and Lamma Island)
2. Pick up in SF Store / EF-Locker: We offer free shipping for any purchases. When the goods arrive at the pick-up point, there will be a short message to pick up the goods.
SF Service Center
SF Store
EF-Locker(SF)
Macau：
Delivered to the Macau address, we offer free shipping for any purchases.
Delivery time：
- Hong Kong: Shipped within 3 working days after the order is placed. The delivery takes about 1-2 working days to arrive or can be picked up at the pick-up point.
**If the address is residential or remote, it will take 1 more working day for delivery.
- Macau: Shipped within 3 working days after the order is placed, and the delivery takes about 1-3 working days to be delivered.
Return Arrangement
After the customer purchases the product, he can enjoy the "Unconditional return within 14 days", and the products return period is within 14 days from the date of receipt of the products. We accept the return of products purchased by you for any reason (special activities and promotion with relative terms) The order can only be changed once per order.
Customers can apply return through the "Instant Messenger" on the website or at info@swissline.com.hk or by calling +852 5287 6495 during office hours. If the above conditions are met, our customer service staff will follow up.
For unconditional return applications, please confirm that the returned products do not affect the secondary sales, and ensure that the products are new and the outer packaging is intact, otherwise we will not accept the return application. Products that are offered, packaged, opened, damaged or destroyed cannot be changed.
Customers who return the products need to visit the store for processing, please contact customer service for the process and arrangement.
If the employee verifies the acceptance of the refund request, the refund will normally be returned to your original order payment account. After confirmation, the refund process usually takes at least 2-5 working days (except public holidays). Some banks may require additional processing time or be displayed in the next bill.